Cancellation/ Termination:

A. Athlete may cancel services with Source Endurance (SE) by providing a 30-day notice via written request. Your request will be effective 30 days from date of receipt of the written cancellation. During the 30-day period subsequent to receipt of cancellation request by Source Endurance, your training services will be maintained and you will be billed for services.

B. Email requests for cancellation can sent to accounting@source-e.net or mailed to:
Source Endurance, LLC
4811 Circle Dr.  San Diego, CA 92116

C. SE may terminate or amend this agreement at any time upon ten (10) days written notice to Athlete.

Here is the updated policy wording. It consolidates the Standard and Medical hold sections into a single procedure that uses your new "Restart Code" mechanism, replacing the old billing/proration rules.

Holds and Medical Holds

Policy Overview The fundamental difference between a Cancellation and a Hold is that a Hold requires a declared restart date.

  • Standard Hold: The declared restart date must be within 90 days of the requested hold start date.

  • Medical Hold: We can offer a Medical Hold for up to six (6) months.

Request Process Holds are granted on a case-by-case basis. To request a hold, the athlete must provide a written request to their coach and accounting@source-e.net including:

  1. The reason for the request (Medical Holds require a diagnosis from a physician).

  2. The specific date the hold is to be lifted.

Hold Procedure Upon approval of a hold request (Standard or Medical), the following process applies:

  1. Account Termination: The athlete’s current subscription will be cancelled in accordance with the standard cancellation policy (above) immediately to halt all future billing.

  2. Restart Code: The athlete will be issued a unique Restart Code. This code guarantees the athlete's roster spot with their current coach upon return.

  3. Expiration: The Restart Code will expire on the specific restart date declared by the athlete in their request.

If the athlete chooses not to redeem the Restart Code by the expiration date, the hold is considered abandoned and the account will remain closed. Any extension beyond the originally stated date (or beyond 6 months for medical reasons) will be considered a standard athlete start-up.

*§ 802.201 Business day.
The term business day means Monday through Friday, except the legal public holidays specified in 5 U.S.C. 6103, any day declared to be a holiday by federal statute or executive order, or any day with respect to which the U.S. Office of Personnel Management has announced that Federal agencies in the Washington, DC, area are closed. For purposes of calculating any deadline imposed by this part triggered by the submission of a party to a transaction under § 802.501(i), any submissions received after 5 p.m. Eastern Time are deemed to be submitted on the next business day.

Note 1 to § 802.201: