Product Roadmap
Shaped by customer feedback and our vision for the future of AI Agents.
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Website Channel
Deploy your AI chatbot on any website with a lightweight embed widget.
WhatsApp Channel
Full WhatsApp Business API integration for AI-powered conversations.
Facebook Messenger Channel
Auto-respond to Facebook page inquiries with your AI Agent.
Instagram DM Channel
Automate Instagram direct message responses with AI.
Full Prompt Customization
Complete control over your chatbot's system prompt and behavior.
Chatbot Link Tracking
Track clicks and conversions from links shared by your chatbot.
Hierarchical Retrieval
Multi-location knowledge management for chains and franchises.
Document Sources
Upload PDFs, Word docs, and other documents to your knowledge base.
Website Sources
Crawl and index website pages as knowledge sources for your chatbot.
FAQ Sources
Manage structured FAQ databases as knowledge sources.
Website Chatbot Branding
Customize chatbot colors, fonts, logos, and avatars to match your brand.
Remove Hyperleap Branding
White-label your chatbot by removing Hyperleap branding entirely.
Rich Media — Images
Share images within chatbot conversations across channels.
Rich Media — Web Links
Include clickable web links in chatbot responses.
Rich Media — Calendar Integration
Embed calendar booking links directly in chatbot conversations.
Rich Media — File Downloads
Allow users to download files shared by the chatbot.
Rich Media — Video Embeds
Embed videos within chatbot conversations.
Team Members & Roles
Invite team members with role-based permissions (Guest, Reader, Engineer, Admin, Owner).
Workspaces
Organize multiple chatbots and team collaboration across workspaces.
Phone Number OTP Validation
Verify leads with phone number OTP before starting conversations.
Lead Capture Forms
Pre-chat lead forms to capture visitor information before conversations.
Lead Notifications
Get email alerts when new leads are captured by your chatbot.
Conversation Summary
Automatic AI-generated summaries of every conversation.
Conversation Transcript
Email full conversation transcripts to customers or your team.
AI Suite — Tools & Assistants
500+ AI Tools, 150+ AI Assistants, and custom creation for internal teams.
AI Suite — Prompts API & Personas API
Developer APIs for single-task AI execution and conversational AI with versioning.
Credit Top-Up Packs
Purchase additional AI response credits anytime ($12 per 1,000).
Chat Tagging
Organize and categorize conversations with custom tags.
Active Development
High-priority features we're building right now
BYOK (Bring Your Own Key)
Use your own API keys for full control over model costs and usage.
Stable Multi-Model Support
Reliable support for multiple AI models across providers.
Zapier Integration
Connect Hyperleap AI to 5,000+ apps. The fastest path to powerful workflow automation for every team.
Smart Escalation Rules Engine
When AI can't answer, automatically route to your team on WhatsApp, email, or phone — with a full conversation summary.
HubSpot Native Integration
Sync contacts, deals, and conversations directly with HubSpot — the #1 CRM for growing businesses.
Extended Analytics Dashboard
Deeper insights by channel, country, conversation topics, and interaction heatmaps.
Rich Media in Social Channels
Send images, buttons, carousels, and quick replies on WhatsApp, Facebook Messenger, and Instagram.
Zendesk Integration
Create tickets and sync conversation data with Zendesk for seamless support operations.
Webhook Enhancements & Docs
Improved documentation, retry logic, and a comprehensive event catalog for webhook consumers.
Salesforce Integration
Native Salesforce connector — upgrade from API-only to a fully integrated CRM experience.
Planned
On our roadmap for upcoming quarters
Email Channel
Let your AI Agent handle incoming emails — auto-respond, triage, and escalate when needed.
CSAT Surveys
Automatically collect customer satisfaction scores after conversations to measure agent quality.
Auto-Sync Sources (Live Connection)
Keep your AI Agent's knowledge base always up-to-date with live connections to your data sources.
SMS Channel (Twilio)
Reach customers via SMS with Twilio integration for two-way AI-powered text conversations.
Sentiment Analysis
Analyze conversation sentiment in real-time and trigger post-conversation workflows accordingly.
Slack Channel
Deploy your AI Agent directly into Slack workspaces for internal team support and automation.
Topic Clustering & Unanswered Queries
Automatically group conversations by topic and surface questions your AI couldn't answer.
A/B Testing for Chatbots
Test different agent configurations, prompts, and behaviors to optimize conversion and satisfaction.
Telegram Channel
Expand your reach with native Telegram bot integration for AI-powered conversations.
SSO / SAML
Enterprise single sign-on with SAML 2.0 support for secure team access management.
Notion / Google Drive / Confluence Sources
Import and sync knowledge from Notion, Google Drive, and Confluence to power your AI Agent.
Custom Domain
Host your AI Agent chat widget and portal on your own custom domain for full brand consistency.
MS Teams Channel
Bring AI Agents into Microsoft Teams for enterprise internal support and collaboration.
SOC 2 Type II
Achieve SOC 2 Type II certification to meet enterprise security and compliance requirements.
HIPAA Compliance
Enable HIPAA-compliant deployments for healthcare and other regulated industries.
Mobile Companion App
Monitor conversations, receive escalation alerts, and manage your AI Agents on the go from your phone.
Ticketing System
Built-in ticket management for tracking and resolving customer support requests.
Google Drive as Standalone Source
Direct Google Drive integration as an independent knowledge source for your AI Agent.
Have a feature in mind?
Our roadmap is shaped by customers like you. Tell us what features you'd like to see prioritized — every request is reviewed by our product team.