What is Msgmood?
Msgmood goes through your company's support emails and lets you know if the mood of your customers. Using context.io and sentiment analysis from Mashape, Msgmood can automatically triage hundreds of emails and help you make better business decisions.
Inspiration
Companies get hundreds of emails each day through their Contact Us portals. Most enterprise email software only track how many emails were sent out, received, and opened. We wanted to find out more. Using sentiment analysis, we can see if customers are happy, emotional, or asking questions. We can also track the average sentiment towards the company based on emails received.
How does Msgmood help companies?
Happy Customers are the best form of Advertising Customers took time to say thanks and tell you what they like. Use Msgmood to ensure that you acknowledge their time and gain life-time customers!
Answer Questions and Keep Improving Unanswered questions show bad customer service. Use Msgmood to make sure they get answered!
Seek Out Your Most Passionate/Angry Users Msgmood analyzes emails for strong language. Make these users happy and keep a positive brand image.
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