Code error 502

What is the name of the domain?

What is the error number?

502

What is the error message?

bad gateway

What is the issue you’re encountering

impossibilité d’accéder aux choix du menu de la page d’accueil du site

What steps have you taken to resolve the issue?

exam dns

What are the steps to reproduce the issue?

se connecter sur boulogneplaisance. et clicker sur un des choix de la page d’accueil

Screenshot of the error

Dear jean-marc,

I visited your website and, I was able to click on various options without managing to trigger the error, particularly at this endpoint https://boulogneplaisance.fr/voiles-legendes/ (referenced in your screenshot).

How many users are facing this error? If this error is happening just for you, could you try connecting in Incognito Mode and/or, try clearing your browser’s cache and cookies.

Merci de votre aide,

J’ai essayé avec plusieurs navigateurs : opera, firefox, edge et google (en mode privé et en ayant supprimé les données de navigation… Toujours le même résultat (erreur 502)

No problem.

For context, I have looked at the analytics and I can see around 10,000 requests were made to your domain in the last 24 hours. Roughly 300 out of those 10,000 requests were 5xx errors, reported mostly from the origin server. So the good news is, we can conclude most of your clients are able to connect successfully.

What happens if you try connecting from your mobile network instead of your Wifi or vice versa?

Ma connection internet passe par le gsm (je suis à la campagne) et j’ai un routeur 4g pour la wifi. j’ai un portable en 5g.

Tous deux me donnne le même résultat '(je suis chez free ou je n’ai jamais eu de probmème)

What I found interesting so far is that the error message you shared is not what’s typically reported by Cloudflare users who face 502/504 errors as seen here: Error 502 or 504 · Cloudflare Support docs and that most requests to your domain are not seeing this error.

There are some solutions you can try, in particular flushing your DNS cache: 502 bad gateway error: What it is and how to fix it - Proton VPN | Proton VPN

J’ai trouvé la solution : Avant de migrer vers cloudflare, j’utilisais liteseep et quicloud. j’ai supprimé litespeed mais n’ai pas modifié le fichier htaccess. En remplaçant ce fichier par un fichier de base, le problème s’est résolu.

Merci pour votre aide,

cordialement,

JMU

1 Like

Wonderful. I am happy to hear that :slight_smile: and you are most welcome.

Regards.

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